| About the Home Heat Helpline In October 2005 the Energy Retail Association set up the Home Heat Helpline to provide one central point of contact for help and advice on paying fuel bills. Research has found that 75% of vulnerable customers did not know where to turn if they were struggling with their energy bills [Ofgem 2005]. It also showed that only 33% of people would consider approaching their energy supplier [Ofgem 2005] even though 75% of people are worried about their bills [EST 2006]. The Home Heat Helpline now provides the cornerstone for all help and advice for low income households making sure people get what they are entitled to. Partnerships Our aim is to work with partner charities, the government and stakeholder organisations to help people manage their energy bills. The six electricity and gas suppliers, British Gas, Scottish Power, EDF Energy, Powergen, NPower and Scottish and Southern Energy which fund this Helpline, are committed to helping vulnerable and fuel poor customers. Organisations the Home Heat Helpline is working with include: Gingerbread Co -op Employers Retirement Association Home Improvement Agencies Energy Savings Trust Carers UK Counsel and Care If you are interested in finding out how the Home Heat Helpline could work with your organisation or would like to receive leaflets or posters for your oganisation please contact Oliver Wright, Campaign Manager on 0207 747 5436 or email oliver.wright@energy-retail.org.uk |