| • |
Free annual gas safety check of all gas appliances,
the landlord is responsible by law for carrying out this
check. |
| • |
Password scheme - Suppliers will provide a password
that will be used when the supplier sends someone to
visit a customer's home. |
| • |
Suppliers will provide bills and meter readings in
Braille or large print or on audio tape. |
| • |
Quarterly meter readings - the energy company
will provide a meter reading service on a quarterly basis
if no one in the household is able to read the meter
themselves |
| • |
Move the meter to make it easier to read -
normally this service is free of charge. Sometimes however
if a lot of work is required , the supplier may
ask you to pay for the meter move |
| • |
Provide easy to use controls and adaptors |
| • |
Bill nominee scheme - Customers who have difficulty
reading or checking their bill, can nominate a friend,
relative or carer to receive a copy direct from the supplier |
